Terms & Conditions

In these terms and conditions, the term "Trippie Campers" refers to the company registered as "Viva Vans Ltd" in the United Kingdom with company number 15574002. The term "Hirer" refers to the individual or individuals renting a vehicle from Trippie Campers under the terms and conditions outlined herein.

 

Contact Information

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If you encounter any issues or anticipate a delay, please don't hesitate to contact us:

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• Phone: +44 7563 002013

• Email: info@trippiecampers.com

• Social Media: Facebook or Instagram (@TrippieCampers)

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We strive to respond promptly. While we aim to answer as quickly as possible, please note that we currently operate without set business hours. Rest assured, we are dedicated to assisting you at the earliest opportunity.

Driver Conditions

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• Only drivers aged 21 to 75 with a valid UK, EU, US, Canada, Australia, or New Zealand license held for at least two years are permitted to drive our vehicles.

 

• Any named driver must disclose any past, previous, or pending endorsements on their license.

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• Driving within the UK is standard under our policy. Travel within the EU may be permitted with prior agreement, as we are required to notify our insurance provider. Failure to inform us may result in invalid insurance coverage, making any loss or damage your sole responsibility.

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• You are liable for any motoring offences incurred during the hire period, and we are obligated to report your details to the DVLA upon notification by the authorities.

 

• Only named drivers are permitted to operate the campervan. Additional drivers may be added for £15 per day before the hire period commences.

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Driver Restrictions

Any attempt by a prohibited individual to rent or operate the campervan will result in a deduction of £500 from the security deposit. Trippie Campers reserves the right to refuse service or terminate the rental agreement immediately in such instances.

Please note that the vehicle cannot be rented or driven by:

• Individuals involved full-time in professional entertainment or sports.

• Jockeys and those affiliated with the racing or gaming industry.

• Foreign Service Personnel.

• Individuals who are intoxicated or under the influence of alcohol or drugs.

• For wedding hire, prior authorization is required.

• Individuals involved in more than one motoring accident or claim within the preceding three years.

• Individuals with a history of motoring offences or pending prosecution, other than parking or one speeding offence.

• Individuals who have been refused motor insurance at normal rates or had any insurance policy cancelled.

• Offence Codes & Points:

Two 3-point offences (‘SP’, ‘TS’, or ‘CU’ codes): Covered as standard​

Single 4- or 6-point offences (‘SP’, ‘TS’, or ‘CU’ codes): Covered as standard

Three 3-point offences totaling 9 points (‘SP’, ‘TS’, or ‘CU’ codes are covered): Additional £500 excess

Single 4- or 6-point offence (MS90, IN10/any others not mentioned): Requires referral

Any conviction code not referenced (e.g., ‘CD’, ‘DD’, ‘BA’, ‘UT’, or ‘DR’/’DG’ codes): Requires referral

Any ban or disqualification within 5 years of the hire date: Requires referral​

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•  Foreign Drivers:

4+ weeks of UK driving experience: £2,000 additional excess

2-4 weeks of UK driving experience: £3,500 additional excess

Less than 14 days of UK driving experience: Declined

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Check-in and Check out

 

If the check-in/out time is extended through mutual agreement, the same terms and conditions will apply for the entire duration of the extension.

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Pick up Day

 

Collection of the camper van must occur no earlier than 3pm on the departure date unless agreed upon in advance. This is necessary due to our rigorous schedule of cleaning and preparing our camper vans to meet high standards.​

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Failure to provide the required documents or identification upon check-in may result in delays in the rental process. Trippie Campers reserves the right to withhold the release of the campervan until all necessary documentation is provided. Please ensure that you have the required documents ready to facilitate a smooth check-in experience.

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Required Documents Prior to Collection:

• Photographic ID (driver’s licence). Additional driver: £15 per day.

• Two headed letters verifying residency at the address, one of which must be a utility bill, both dated within 90 days of departure. Note: Acceptable documents include a second utility bill, council tax bill, bank statement, or credit card statement.

• For UK residents: A DVLA check code or printed licence endorsement record obtained online 7 days prior to collection.

• A security deposit of £2,500 by pre-authorization must be made on your card, pending confirmation until the vehicle has been returned in the same condition.

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Return Day

 

The campervan must be returned no later than 11 am on the designated return date. Late returns will incur additional charges.

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The toilet must be returned in a cleaned and empty condition. The indicator dial should be green upon return; failure to do so will result in a £200 cleaning surcharge. 

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Please allow for additional time to allow the van to undergo a check which you will need to be present.

 

Late Fees

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The 30-minute rate is £20, and any duration exceeding 2 hours will incur an additional nightly charge deducted from the deposit.

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Security Deposit

 

Deposit will be refunded to your original payment method within 7-10 working days provided that the vehicle is returned in its original condition and all terms and conditions are adhered to.

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Fuel

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Our fuel policy operates on a full-to-full basis. There is no mileage limit. The campervan will be provided with a full tank of fuel upon collection, and we kindly request that you return it with a full tank. Failure to do so will incur a charge equivalent to the missing fuel at the current petrol station price, plus an additional fee of £50.

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Accidents/Damage 

 

Before check-in, our vans will undergo a thorough inspection, with photos taken to document their condition. Upon check-out, a representative will conduct another inspection with the "Hirer" to identify any missing items or damages. The "Hirer" will have the opportunity to review and sign this documentation, confirming their acceptance. Any damages or missing items will be assessed, and the associated costs will be deducted from the deposit, with the remaining amount promptly refunded to the "Hirer."

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Any incident involving our campervans must be promptly reported to us and the appropriate police authority. You should refrain from admitting guilt or liability.

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Report the accident immediately by calling the number provided at the time of hire. Upon returning the vehicle, complete an incident report and submit it to info@trippiecampers.com. Ensure you collect names, addresses, insurance details, and vehicle information from all third parties involved in the accident, and make reasonable efforts to obtain the names and addresses of any witnesses.

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The Hirer must not abandon the vehicle without taking necessary precautions to prevent further damage, loss, or violations of traffic regulations or Scottish law.

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While every effort is made to ensure the vehicle is in a safe and roadworthy condition before departure, Trippie Campers holds no liability for third-party claims or damages resulting from breakdowns or accidents.

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Not Covered

 

A speed/location tracker is installed in the vans. Exceeding road limits will result in a charge of £150.

• Damage to tires resulting from braking, punctures, cuts, or bursts.

• Damage caused by the use of inappropriate fuel type or grade.

• Intentional damage caused by you or any authorized individual operating the insured vehicle.

• Damage to the insured vehicle resulting from the operation of tipping gear.

• Claims involving ignition keys left in or on the insured vehicle when it's not properly locked/secured.

• Fire damage resulting from malicious acts or vandalism.

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Excess

 

Each accident or damage incurred by the vehicle is subject to a £2,500 excess, paid by the Hirer.

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Reservation

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Due to high demand for these exclusive luxury vans, full payment is required upon booking. A pre-authorisation of a credit card will also be required.

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When using our online booking system, the Hirer will receive an automated booking summary via the provided email. This summary will contain the terms and conditions, user manual, and necessary documents to facilitate a seamless check-in process.

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Cancellation Policy

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Reservations are non-refundable and may be cancelled if there is a breach of the terms and conditions. If cancelled more than 28 days in advance and the dates can be filled, a 50% refund will be issued. However, cancellations made within 28 days are entirely non-refundable. We advise obtaining insurance to cover unavoidable cancellations.

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We retain the authority to cancel your booking if you fail to meet the following requirements:

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• Any information provided during booking, such as the driver’s licence number, is found to be incorrect or invalid.

• Upon vehicle collection, all documentation must align with the details provided at the time of booking. 

 

Travel Insurance 

 

We strongly advise obtaining independent travel insurance. Ensuring the adequacy of your travel insurance for your specific requirements is your sole responsibility. We do not review travel insurance policies.

 

Please note that personal belongings are not included in our insurance coverage. We recommend securing your own travel insurance to safeguard your belongings.

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Passengers

 

Passengers under the age of 18 must provide evidence of their relationship to the "hirer."

 

Regulations in the United Kingdom mandate the use of child car seats, requiring all children under 135cm or 12 years of age to be seated using specified restraints while travelling in the Vehicle. It is the responsibility of the Hirer to ensure that appropriate child seats are utilised when transporting children.

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Only the "Hirer" and the agreed "passenger" are permitted to stay overnight in the vehicle, unless prior arrangements have been made. The primary Hirer bears responsibility for them and any resulting damages.

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Smoking and Pets

 

Smoking is prohibited in all vehicles. Pets are allowed, with a limit of either one medium-sized dog or two small dogs, subject to agreement before booking. An additional cleaning fee of £60 applies. Any violation of these terms will incur a £150 charge, which will be deducted from the security deposit.

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Limitations of liabilities

 

We bear no responsibility for expenses related to replacement vehicles, travel, accommodation, or any other consequential losses resulting from the breakdown of the vehicle, except for fair wear and tear. Additionally, we are not liable for costs incurred due to speeding fines, parking fines, congestion charges, or any other offences against the Road Traffic Act or traffic regulations.

 

The Hirer assumes sole responsibility for the costs associated with repairing or replacing damaged windscreens, tires, and punctures.

 

Trippie Campers will make every reasonable effort to ensure that the booked vehicle is available at the agreed-upon date and time. However, if a campervan is returned damaged and cannot be repaired promptly, we may need to provide a replacement campervan. If this arrangement is unacceptable, or if no alternative campervan is available, we will refund all payments made. Trippie Campers’ liability is limited to the refund of funds paid, and the Hirer will not have any further claims against us.

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Privacy Policy 

 

This privacy policy outlines the manner in which Trippie Campers utilizes and safeguards any information you provide to us.

 

We are dedicated to safeguarding your privacy. If we request specific information that can identify you while using this website, it will only be used in accordance with this privacy statement. Trippie Campers reserves the right to update this policy periodically by revising this page. We recommend that you review this page occasionally to ensure you are satisfied with any modifications.

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You have the right to access, rectify, or delete your information held by Trippie Campers. If you wish to exercise these rights or have any concerns about the handling of your personal data, please contact us by email. We will promptly address your requests and ensure compliance with applicable data protection laws.

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Information We Collect 

 

When booking with us, you consent to us collecting the following information:

• Name and occupation

• Contact details, including email

• Driving licence information

• Demographic data (e.g., postcode, preferences)

• Digital images of ID documents

• CCTV and audio recordings while driving

• Other relevant information for surveys or offers

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By engaging with us, you consent to us retaining your details for booking and campervan rental purposes. We use this information to:

• Maintain internal records for our Vehicle Hire Contract

• Share details with our insurance broker

• Improve our services and products

• Send promotional emails and conduct market research

• Customize the website and share CCTV footage with police or insurers if necessary

 

We will hold this information for one year.

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Unsubscribing 

 

You have the option to limit the collection or use of your personal information by:

• Opting out of direct marketing communications by contacting us via email or mail, or using the unsubscribe options provided in our emails.

 

We will not sell, distribute, or lease your personal information to third parties without your consent, unless required by law. However, we may use your information to send you promotional material about third parties if you indicate your interest.

 

You can request details of the personal information we hold about you under the Data Protection Act 1998/GDPR. The first request is free, but subsequent requests may incur an administrative fee. If you would like to access or correct your information, please contact us. We retain information for seven years.

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Security

 

Our commitment lies in ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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Our cookie usage

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Cookies are small files that seek permission to be stored on your computer's hard drive. They help analyze web traffic and personalize your browsing experience. We use traffic log cookies for statistical analysis, improving our website based on page usage. Overall, cookies enhance your website experience by monitoring helpful pages. You can choose to accept or decline cookies, but declining may limit your browsing experience.

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Our Website

 

Our website may include links to other websites for your convenience. However, once you leave our site, we do not have control over these external sites. Consequently, we cannot be held responsible for the protection and privacy of any information you provide while visiting these sites, as they are not governed by our privacy statement. We advise exercising caution and reviewing the privacy statement of the respective website.

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Disclaimer 

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By using this website, you agree to our terms and conditions:

• The content is for general information purposes only and may change without notice.

• We do not guarantee accuracy, and your use of the website is at your own risk.

• Reproduction of material is prohibited without consent.

• Unauthorized use of the website may result in legal action.

• We may include links to other websites for your convenience, but we do not endorse them.

• Disputes are subject to Scottish law.

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The information provided on this website is for general purposes only. We make no warranties regarding its accuracy or reliability. We are not liable for any loss or damage arising from the use of this website. We have no control over the content of linked websites and are not responsible for temporary technical issues.

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